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Services

Every layer of modern enterprise IT — one accountable partner.

From the desktop to the datacenter and into the cloud, Ultiblob designs, builds, hosts, and operates the technology your business runs on.

The bet we're making

Most MSPs cover the easy half. We cover the hard half too.

The easy half: tickets, monitoring, patching, password resets. Every MSP does that. The hard half: pre-incident detection, root-cause fixes that compound, audit-grade evidence collection, change management that doesn't feel like change management. The AI layer runs the hard half so a senior engineer can stay focused on the questions you actually called us to answer.

Outcomes, not features

What we're actually selling you.

Feature lists are easy to copy; outcomes take a few quarters of operating. These six show up in customer retros — every time.

Your VP of Engineering sleeps through the night

We catch the alert, run the playbook, and only call when a human decision is genuinely required. Time-to-acknowledge is measured in minutes, not the next morning.

Your incident count drops over time

Every common failure resolves itself the second time it happens. Trend analysis kills the root cause before it pages anyone. Quieter on-call quarter over quarter.

Your auditor stops asking for screenshots

Every change is logged, every approval recorded, every artifact pulled in one click. Compliance evidence shows up before the auditor asks.

Your security posture matches your risk profile

MFA, conditional access, endpoint hardening, and managed XDR are defaults, not upsells. Tuned for your industry — clinic, tax firm, AI startup — not a generic baseline.

Your CFO stops requesting status reports

Live posture, ticket flow, SLA hits, and spend in one customer portal. The quarterly business review becomes a review of strategy, not a status update.

Your SLA actually reflects your business

Time-to-acknowledge is by business impact, not ticket priority. Sev-1 inside business hours gets a different response than Sev-3 overnight. Both are written down.

Managed IT

A 24/7 AI-operated NOC, with senior engineers on call.

Endpoint, server, and network management wrapped in continuous monitoring and automatic remediation. Common incidents resolve themselves; the ones that don't escalate to a real engineer within minutes — never overnight.

  • • Patch management, backup verification, and posture checks on a schedule
  • • Tickets, change records, and compliance evidence in one customer portal
  • • Compliance-aware SLAs for HIPAA, PCI-DSS, and SOC 2 workloads
What's included
NOC + helpdesk
Always on, AI-triaged, human-resolved.
Managed XDR
Endpoint + identity threat detection.
Patching + backups
Verified, audited, restore-tested.
Compliance evidence
Reports on tap for auditors.
VDI & remote workforce

One consistent desktop, in every location.

Azure Virtual Desktop with FSLogix for the hybrid-native path, and traditional RDS as the resilience fallback when cloud identity has a bad day. Conditional access, MFA, and DLP enforced everywhere.

  • • Azure Virtual Desktop, FSLogix profile containers, MSIX app attach
  • • RDS session hosts on Ultiblob private cloud for offline resilience
  • • Identity outage failover playbooks tested quarterly
Designed for
  • • Healthcare clinicians moving between sites
  • • Tax and finance firms during peak season
  • • Law firms with mobile case teams
  • • Field operations and pop-up sites
Enterprise voice

Cloud PBX, SIP trunks, and contact center — managed end-to-end.

Carrier-grade resilience with global routing. Teams Phone, Direct Routing, and contact-center IVRs designed around how your business actually answers calls — not how the vendor wants you to.

  • • Cloud PBX with global SIP trunking and number porting
  • • Microsoft Teams Phone and Direct Routing
  • • Contact center design, IVR flows, and call recording for compliance
Typical engagements
  • • Multi-site clinic networks consolidating phone systems
  • • Tax firms with seasonal contact-center surges
  • • Law firms needing recorded lines for compliance
  • • Hospitals with paging, IVR, and emergency routing requirements
Engagement

Pick the services you need. Replace the ones you didn't.

Start with a single project — managed IT, voice, VDI, or a custom application — and add the rest as you go.